Life at E. Dennis Heating, Cooling, Plumbing and Electrical:
E. Dennis is the market leader in Plumbing, Electrical and HVAC. We are seeking a self-motivated individual to join our growing and dedicated HVAC team as an HVAC Operations Manager!
Step into a pivotal leadership role with our dynamic team as an HVAC Operations Manager for E. Dennis Heating, Cooling, Plumbing and Electrical. This exciting opportunity is perfect for a Residential HVAC expert with a flair for management and a passion for leading our greatest assets, our technicians. You will be at the helm of our operations, ensuring we deliver exceptional and efficient services that delight our customers. With your industry knowledge, you'll lead a team of professional HVAC Service Technicians, manage resources, and propel our success. If you're a proactive problem solver with a proven track record in management, we want to hear from you. Join us and elevate your career while steering our HVAC Service Department to new heights!
What will your job look like?
- Responsible for leading the team in achieving sales revenue goals. Achievement of sales is a primary objective
- Ensure new team members are oriented to the expectations of the Company
- Assess the competency and capability of personnel providing coaching and training
- Evaluate the capability and results ensuring that personnel meet quality workmanship standards and expectations
- Oversee assignment of individuals' daily schedules
- Set and maintain work standards and outline behavioral expectations to ensure employee morale and productivity
- Maintain a record of achieving a high-level of Customer Satisfaction
- Delegate responsibility and maintain follow up for assessment of results
- Promote, support and facilitate teamwork and foster a positive environment
- Identify needs and deficiencies in the planning/scheduling and communication
- Translating work requirements into a prioritized plan for individual tasks and assignments
- Review and adjust specific workplace activities and schedules to meet customer needs
- Work with personnel to overcome work challenges
- Participate in incident investigations and reviews.
- Report on workforce production, work progress and revenue generation
- Recommend personnel transfers, actions and promotions
What do you need?
- At least 5 years of Residential HVAC experience, 2 years minimum managing an HVAC team
- Must have, and maintain, a valid U.S. Driver’s License.
- Dennis may conduct a pre-employment background check, subject to applicable law.
- Exceptional customer service skills
- Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes
- Keen ability to work accurately, efficiently, and manage multiple tasks
- Proven ability to gain the buy-in of teams to company values, safety procedures, and overall policies
- Must be familiar with using technology systems in an office environment.
- Excellent oral and written communication, interpersonal, and presentation skills.
What do we offer you?
- Comprehensive benefits package, health, dental, vision
- Like & supplemental insurance
- 401k with Match
- IRA
- Paid Time Off
- Holiday Pay
- Career Advancement
- Parental leave
